The Challenge
Capricorn Financial, a premier mortgage-broking firm based in London, operates a lean, franchise-based model with self-employed advisers spread across global locations including Singapore, Hong Kong, Shanghai, and Dubai. As Chief Financial Officer, Kyle Van Der Net leads a tight-knit Revenue Operations team from the London head office.
However, Capricorn’s commission process was bogged down by outdated systems that strained both operations and adviser experience.
Legacy Systems with Limited Transparency
Capricorn’s commission data was previously managed on legacy software which hindered their modern and dynamic approach to financial operations. This resulted in sluggish processing times, limited transparency, and a lack of real-time data access for advisers.
The advisers, operating in a high-paced self-employed model, needed clear, timely insights into their commissions. Instead, they faced delays, opaque calculations, and frequent back-and-forth queries which undermined their confidence in the system.
For Kyle’s lean RevOps team, every query or correction meant manual interventions and prolonged cycles. The inefficiencies were unsustainable, especially in a business where agility and responsiveness are crucial.
The Solution
Capricorn Financial trusted Everstage to overhaul their commission processes, aiming to inject transparency, improve efficiency, and empower their advisers with data.
Simplifying Complex Commission Plans
With a dual Authorized Representative (AR) structure, layered commission schemes across products like mortgages, protection, referrals, and specialist fees, Capricorn’s commission plans were among the most complex in the industry. Yet, Everstage’s team grasped this complexity and provided proactive recommendations to simplify calculations while preserving business rules.
Delivering Real-Time Transparency with Dashboards & Reporting
One of the game-changers for Capricorn was the transparency enabled by Everstage’s dashboards and reporting tools. Advisers and leaders could now access live performance data, track progress, and make informed decisions backed by accurate, timely insights.
A Collaborative and Agile Implementation
The Everstage implementation wasn’t just a software deployment, it was a hands-on, collaborative journey between the two companies. Despite tight deadlines, Everstage’s team worked in lockstep with Capricorn, to ensure seamless setup and accuracy.
The Results
Through a combination of innovative technology, collaborative implementation, and relentless focus on business impact, Everstage helped Capricorn transform an opaque and inefficient commission process into a streamlined, transparent, and empowering system.
Accelerated Processing & Reduced Turnaround Time
Where commission adjustments once dragged on for weeks, Everstage slashed the turnaround time to as little as two days. Reducing commission processing cycles by over 80% gave Capricorn a newfound operational agility and this freed up the team to focus on higher-impact initiatives.
Empowered Data-Driven Decision Making
The visibility provided by Everstage’s reporting tools allowed both advisers and leadership to monitor business health proactively. Dashboards supported advisers in self-monitoring key performance indicators like fall-off rates and written-to-paid metrics. This improved their performance while enabling leadership to align strategic decisions with real-time data.
Elevated Adviser Experience & Confidence
The most significant impact of Everstage was on adviser trust and satisfaction. With transparent, easy-to-access data and clarity on earnings, advisers feel more confident in the system which strengthens Capricorn’s value proposition in a competitive market.
