SUCCESS STORY
Mountain View, California
101-500
Technology
Health Gorilla is an interoperability platform providing permitted access to actionable patient data for creating a more equitable healthcare ecosystem.
Health Gorilla was making use of spreadsheets to calculate their commissions. In their pursuit to prepare for growth, they decided to proactively automate the process, and optimize for higher transparency of payouts. Health Gorilla was looking for a commission partner that would be able to help them achieve high accuracy and visibility into their performance statistics in order to keep up with their growth plans.
Sun Choi, SVP of Finance at Health Gorilla, was already well-acquainted with the drill. In his previous organization, he had evaluated several commission automation platforms, and used a new-age player. Team Health Gorilla wanted to find and implement a commission platform in a short duration of time. As a result, they were looking for an easily-configurable commission platform with quick implementation standards.
As part of the Everstage’s unified implementation process, a no-cost proof-of-concept was built for Health Gorilla wherein the team could see how the system calculates payouts for their commission plans. A dedicated solutions expert set up Health Gorilla’s commission plans and demonstrated the system with their data in less than a week’s time.
Team Health Gorilla was happy with the detailed POC done by Everstage's solution expert. On seeing their commission plans come to life with robust data visualization and in-depth breakdown of commission calculations, they were ready to implement Everstage to streamline commission processing.
Compared to the commission tool I’ve used previously, Everstage is built differently and is more logic-based, flexible and scalable. The UI is also more intuitive for sales reps to engage and understand their payouts.
Health Gorilla’s commission plans were designed to pay out a certain percentage of earned commissions on booking and the rest on invoice payment. They had to keep track of the processed commissions as well as the pending amount. Everstage processes their plan with the Settlements feature wherein the sales reps will be able to view their total payouts, earned commissions as well as their deferred commissions for that time period.
Health Gorilla was implemented by Everstage’s in-house unified implementation in just 35 days. Go-live was quick and effective as Team Health Gorilla interacted with the same solutions expert who built the POC and was fully aware of Health Gorilla’s plans and requirements. Everstage is the only incentive compensation software in the market to practice unified implementation. Therefore, there was no time wasted in handovers from one team to another within Everstage during the evaluation and implementation phases. The solutions expert had end-to-end context and Sun didn’t have to repeat crucial details over and over again to multiple teams or any external intermediaries.
Nothing was lost in translation with Everstage’s implementation since it was done in-house by their team from start to finish.
Health Gorilla had a tight deadline to go live with Everstage and make it available to both administrators and commissionable employees alike. Team Health Gorilla worked swiftly with our in-house implementation team to accomplish the task within a month.
Our dedicated solutions expert from Everstage did a really good job of thoroughly understanding our commission plan, validating it, and putting it into action very quickly. In my previous experience with implementing a commission automation platform, it took over two months to complete the process.
Health Gorilla has now built a culture of trust and transparency of commissions. Sales reps use Everstage to get a granular view of what they are earning. Administrators find it simple and intuitive to build plans with Everstage’s plan builder as well as keep a close eye on commissions getting paid out.
Team Health Gorilla has gotten positive feedback from the end users who've been engaging frequently with the Statements and Queries module. Their sales team is also particularly excited about Crystal, Everstage's advanced commission forecasting module. Reps can make an informed decision on which deals to prioritize and close to hit their targets.
